{"id":101368,"date":"2026-10-02T16:25:53","date_gmt":"2026-10-02T14:25:53","guid":{"rendered":"https:\/\/tribal.art\/?page_id=101368"},"modified":"2026-10-02T16:39:53","modified_gmt":"2026-10-02T14:39:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/tribal.art\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQs<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
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Shipping & Delivery<\/h2>\n<\/div><\/div>\n\n

How much does shipping cost?<\/h3>

Shipping costs depend on the weight of your order and the destination country. The costs that apply to you are, of course, clearly shown in your basket and at checkout before you complete your order.<\/p>\n<\/div><\/div>\n\n

Where do you ship to?<\/h3>

We ship within Switzerland, across Europe and to the United States, as well as to the rest of the world.<\/p>\n<\/div><\/div>\n\n

How long does shipping take?<\/h3>

Delivery times depend on the destination country. Within Switzerland, you can expect your order to arrive within a few working days. For shipments to other European countries, the United States and elsewhere, delivery takes longer, depending on the distance.<\/p>\n<\/div><\/div>\n\n

Are there any customs duties or VAT charges?<\/h3>

Orders for delivery within Switzerland are shipped from Switzerland, and orders for delivery within the European Union are shipped from the EU. In both cases, therefore, no customs duties or import charges arise. For deliveries to other countries, customs duties and import charges may be payable, depending on local regulations. These are not included in the stated purchase price and, where applicable, would be payable by you as the recipient.<\/p>\n<\/div><\/div>\n\n

Can I track my order?<\/h3>

Yes, once your order has been dispatched, you will receive a tracking number by email. You can also check its current status on our order status page<\/a> at any time.<\/p>\n<\/div><\/div>\n\n

Can I collect my order in person?<\/h3>

Collection is possible by prior arrangement only. Please telephone us to arrange an appointment.<\/p>\n<\/div><\/div>\n\n

Payment<\/h2>\n<\/div><\/div>\n\n

Which payment methods do you accept?<\/h3>

We accept credit and debit cards (Visa, Mastercard and others) as well as Apple Pay and Google Pay through our payment provider Stripe.<\/p>\n<\/div><\/div>\n\n

Is payment secure?<\/h3>

Yes. Card payments are processed by Stripe, one of the world\u2019s leading payment providers, which meets high security standards (PCI-DSS certified).<\/p>\n<\/div><\/div>\n\n

Returns & Withdrawal<\/h2>\n<\/div><\/div>\n\n

Can I return an order?<\/h3>

You may withdraw from your purchase within 14 days of receiving the goods without giving any reason, regardless of the country of delivery. Details can be found in our Terms and Conditions<\/a>.<\/p>\n<\/div><\/div>\n\n

How do I arrange a return?<\/h3>

Simply contact us via our contact form or by email, and we will send you details of the next steps.<\/p>\n<\/div><\/div>\n\n

Books<\/h2>\n<\/div><\/div>\n\n

What condition are your books in?<\/h3>

We stock new and used books and catalogues. We describe their condition using the terminology customary in the antiquarian book trade; the exact condition of each copy is given in its product description:<\/p>\n